The Joint Admissions and Matriculation Board, JAMB, has promised to refund monies paid by candidates who were unable to generate profile codes due to poor network or delayed response from telecommunication service providers
The exam body, however, warned that the refund will not apply to wrong registrations, in the case of candidates who entered wrong codes while trying to generate their profiles.
Ishaq Oloyede, the JAMBrRegistrar, who disclosed this on Monday, April 26, 2021, said the decision was arrived at after consultations with stakeholders.
He explained that service providers have also agreed to the refund decision.
Oloyede, who said the Federal Competition and Consumer Protection Commission and the Nigerian Communications Commission have been drafted in to monitor the refund, lamented that parents were being extorted by telecoms service providers.
He said: “All those concerned will have to go back and ensure that when a service is not fully rendered and if there had been any charge that had been made this should be refunded to the candidates.
“We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates.”
The registrar also disclosed that by Friday, candidates will have the option of using the Unstructured Supplementary Service Data to generate their profile code.
